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  • 01. What is your return policy?

    We have a flexible return policy. If you’re not satisfied with your purchase, you can return the item(s) within [number of days] days for a full refund or exchange. Please refer to our Returns & Exchanges page for more information. and if you need any further assistance, contact

  • 02. what is the Organogram for the IET Ghana?

    The organizational structure of the IET typically consists of several key positions and departments, including:

    1. President: The head of the institution, responsible for providing overall leadership and direction.
    2. Executive Director: Oversees the day-to-day operations of the institution and implements the strategic vision set by the President and Board of Directors.
    3. Heads of Departments: These include heads of departments such as Membership, Professional Development, Events, Marketing, Finance, and Administration, among others.
    4. Board of Directors: Comprised of elected officials and industry experts, responsible for setting policies, strategic planning, and governance oversight.
    5. Committees: Various committees are responsible for specific areas such as membership, ethics, publications, and awards, among others.
    6. Staff: Administrative and support staff who assist in the implementation of the institution’s programs and services.

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  • 03. What is the work of the Head of Women in Engineering?

    The work culture for the Head of Women in Engineering is centered around diversity, inclusion, and empowerment. They are responsible for promoting gender equality, supporting women’s advancement in the engineering field, and fostering a supportive community for female engineers.

  • 04. I have a complaint. Who do I talk to about my concerns?

    If you have a complaint related to any aspect of IET’s operations or services, you can direct your concerns to the appropriate department or individual within the organization. Here’s how you can address your complaint effectively:

    Member Services Department: For complaints regarding membership issues, benefits, or services provided by IET, contact the Member Services Department. They are equipped to assist members with inquiries, concerns, and administrative matters related to membership.

    Human Resources Department: If your complaint pertains to workplace issues, employment policies, or concerns about staff members within IET, reach out to the Human Resources Department. They handle matters related to employee relations, grievances, and workplace conduct.

    Executive Director: For more significant or complex complaints that require the attention of senior leadership, consider contacting the Executive Director of IET. They oversee the organization’s overall operations and can address high-level concerns or issues affecting the organization as a whole.

    Board of Directors: If your complaint involves governance issues, financial concerns, or strategic decisions made by IET, you may contact the Board of Directors. The Board provides oversight and guidance to the organization’s leadership and can address matters related to governance and accountability.

    Dedicated Complaints Channel: Check if IET has a dedicated complaints channel or ombudsman where individuals can raise concerns confidentially. If available, follow the established procedures or protocols for submitting your complaint through this channel.

    When submitting your complaint, provide clear and specific details about the nature of your concern, any relevant background information, and your desired outcome or resolution. Adhering to established procedures and protocols will ensure that your complaint is addressed promptly and effectively within the organization

  • 05. How do I address the President?

    When addressing the President of the IET, it is appropriate to use their formal title followed by their last name. The President holds a professional title such as “Engineer” or “Doctor,” you can use that title as well, such as “Engineer Smith” or “Dr. Smith.” Always use a respectful and professional tone when addressing the President or any other individual in a position of authority.

  • 06. What is the work culture for the Head of ICT (Information and Communication Technology)
    • The work culture for the Head of ICT is characterized by a focus on technology, innovation, and efficiency. They are responsible for overseeing the organization’s IT infrastructure, systems, and services.
    • In this role, individuals often work in a dynamic and fast-paced environment, keeping abreast of the latest technological advancements and trends. Collaboration with other departments to support their technology needs is common.
  • 07. What is the work culture of the Executive Director?

    The work culture for the Executive Director at IET is typically characterized by leadership, strategic vision, and effective management. They are responsible for overseeing the organization’s overall operations, setting strategic goals, and ensuring that the organization’s mission is fulfilled.

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